Thank you for choosing Nuali LLC. We want you to be satisfied with your purchase. If you have any questions about your order, please follow our Return Policy below.
- Return Eligibility
We accept returns within 7 days of receiving your item.
Items must be unused, fully packaged, and with all tags and accessories attached.
To ensure a smooth return, we recommend that you retain the original packaging. - Return and Exchange Process
Contact Customer Service: Please contact our Customer Service team via email or phone to let us know what item you would like to return and why.
Email: aasiabholat@nualionline.com
Phone: (747) 374-3282
Get Authorization: Our Customer Service team will approve your return request and provide a Return Merchandise Authorization (RMA) number.
Pack Your Items: Please carefully package your items and include the RMA number and your order number.
Return Address: 15007 HARVARD BLVD
GARDENA CA 90247
Tracking Returns: It is recommended to use a trackable mailing method and keep the shipping receipt for future reference.
- Refund Processing
Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 5-7 business days.
The refund will be returned through your original payment method, and it may take additional time to reflect in your bank account. - Return and Exchange Fees
If the item is returned or exchanged due to quality issues, we will bear the return postage.
In other cases, the return postage is borne by the customer. - Special Cases
Discounted Items: If the item is on sale, the refund amount will be the actual payment amount.
Non-Returnable Items: Some items, such as opened and used products, without original labels, and washed items may not be returned or exchanged. Please confirm the specific information before purchasing. - Contact Us
If you have any questions about our return and exchange policy or require further information, please contact us at:
Email: aasiabholat@nualionline.com
Phone: (747) 374-3282
We appreciate your understanding and support and hope you enjoy your shopping experience at Nuali LLC!